Welcome to MyForeverFlowers. By using our website and services, you agree to the following terms and conditions. Please read them carefully before placing an order or using our services. If you do not agree to these terms, please refrain from using our website.
1. General Information
1.1 These terms and conditions govern the use of our website and the purchase of goods and services from us.
1.2 MyForeverFlowers reserves the right to amend these terms and conditions at any time. Updates will be posted on this page, and it is your responsibility to review them regularly.
2. Products and Services
2.1 All products are subject to availability. In the unlikely event a product is unavailable, we will contact you to arrange a suitable alternative or a refund.
2.2 Due to the handmade and bespoke nature of our floral arrangements, there may be slight variations in appearance compared to images displayed on our website.
2.3 Faux flowers are crafted to provide a long-lasting product but must be handled with care to maintain their condition.
3. Personalised Orders
3.1 For bespoke and personalised items, full details and approval are required before the creation process begins.
3.2 Once production of a personalised order has started, cancellations or changes may not be possible.
4. Pricing and Payment
4.1 All prices displayed on our website are inclusive of VAT (if applicable).
4.2 Payment must be made in full at the time of order placement unless otherwise agreed.
4.3 We reserve the right to change prices at any time, but such changes will not affect orders already confirmed.
5. Delivery and Collection
5.1 We aim to deliver orders on the specified date, but delivery times are not guaranteed and may vary due to unforeseen circumstances.
5.2 Any delivery fees will be clearly displayed during the checkout process.
5.3 For orders requiring collection, items must be picked up during agreed business hours.
6. Returns and Refunds
6.1 Personalised and bespoke orders are non-refundable unless faulty or damaged upon receipt.
6.2 Non-personalised products may be returned within 14 days, provided they are unused and in their original packaging. Return shipping costs are the responsibility of the customer unless the item is faulty.
6.3 Refunds will be processed within 14 days of receiving the returned item.
7. Use of Website
7.1 The content on this website is for your general information and use only. It is subject to change without notice.
7.2 You may not copy, distribute, or use any content or images from our website without prior written permission.
8. Liability
8.1 We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
8.2 Our liability is limited to the purchase price of the goods supplied.
9. Privacy Policy
9.1 We are committed to protecting your privacy. Your personal information will be used only in accordance with our Privacy Policy, available on this website.
10. Governing Law
10.1 These terms and conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.